Terms of service

 

- I understand that I am responsible for the cost of shipping my flowers to Hudson Stems

 

- I understand that if I do not follow shipping instructions & my flowers arrive in bad shape I will be responsible for the cost of repurchasing flowers, as a refund will not be offered since instructions were not followed.

 

- I understand that colors may change in the press.

 

- I understand that if I would like replacements for a flower type that didn't travel well, I will be responsible for the wholesale cost. 

 

- I understand that I am responsible to include a note inside the box with my order number, & contents of the box. As if not noted smaller items may go un-noticed and be tossed.

 

- I understand that I should remove any ribbons unless I specifically request BEFOREHAND - to include them in the framed arrangement.

 

-  I understand that Hudson Stems provides a tailored pressing service based on the size of the frame purchased by the client. For instance, if a client buys an 8x10 frame and sends us  1 whole bouquet and an 1 centerpiece, only the flowers required to fit within the 8x10 frame will be pressed. This approach ensures that services are priced according to the specific needs of the client, providing a customized and efficient service. Of course we often press more than needed, & extras are always sent back free of charge.

 

- I understand that Hudson Stems ships completed frames with UPS. 

 

- I understand that completed frames are shipped via UPS unless otherwise requested for delivery to a USPS P.O. box, which requires explicit instruction.

 

- I understand that Hudson Stems cannot be held responsible for lost packages.

 

- I understand that this process can take anywhere from 10-18 weeks.

 

- I understand that I will be sent a mock up and I am to make any edits I would like to see. 

 

- I understand that the color of my flowers may change or fade overtime, and that is organically occurring. 

- I understand that I must communicate any design preferences before my frame is designed to ensure the flowers are preserved accordingly—this is especially important for meadow, stem, and airy styles

- I understand that dry flowers like dry places and damp/humid areas would not be ideal. ( i.e. restrooms, basements with no airflow, storage units , etc) This can expedite the fading process.

 

- I understand that direct sunlight will expedite the fading process

 

-I understand that due to the limited thickness of the brass frame, there may be a gap, and as a result, I may need to choose an alternative frame. Hudson Stems will inform me of the available frame options should this be necessary. I also acknowledge that such issues often become apparent when my mock-up is prepared for shipping, rather than at the time of intake, and that this is part of the natural preservation process

 

- I understand that my mock up & final frame may have minor discrepancies. I understand that at the time of framing there are circumstances I may not be aware of that may lead to these decisions & Hudson Stems reserves the right to make small edits in the final framing process. 

 

- We kindly request respectful communication at all times. Should any behavior be deemed rude, inappropriate, or disrespectful, Hudson Stems reserves the right to terminate any ongoing relationship or service.